Terms & Conditions
Please read these terms and conditions carefully and print out a copy for your records. Nothing contained within these terms and conditions affects your statutory rights as a consumer.
Our commitment to customer satisfaction is of utmost importance and we will always endeavour to help so if you have any queries please do not hesitate to contact us.
All quotations are valid for 7 days from the date they are provided. Your quotation order form will confirm your date, basic Wedding cake design, and information.
Further discussions about the design, flavours, sizes, sketches, and colours can be discussed up to 8 weeks before the date the cake is due so it is recommended to book your cake to secure the date especially in peak summer months and discuss finer decoration details at a later date.
All Wedding cake orders require a non-refundable deposit of £50 to secure your booking and date. Cake bookings with less than 4 weeks’ notice will require the full cost paid of the cake at the time of booking and is non-refundable.
Final Payment & Non-Payments
The final balance of your wedding cake must be paid by BACS or Debit/Credit Card at least 4 weeks prior to your wedding date and the full amount is stated on your invoice.
In the event that no payment has been made the order will not be completed until payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. We can accept no responsibility for any loss or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
A £50 deposit is paid in order to secure your order and the Wedding date, this deposit is non-refundable. We will only take on a limited number of Wedding cake orders per month. We decline orders once a date is secure to ensure we can dedicate the time required on your Wedding cake therefore a cancellation results in a loss of earnings. We also purchase equipment, tools, cutters, moulds etc in advance, spent time researching your design, techniques, creating a sample box, consultation, sketch and premade handmade sugar decorations. For these reasons in the event of cancellation our policy is as follows…
0 – 4 weeks from the delivery date – 100% of the total cost will be invoiced
4 – 8 weeks from delivery date – 50% of the total cost will be invoiced
We highly recommend you take out Wedding insurance to cover all eventualities. All requests for cancellation must be made in writing or by e-mail. In the event that your Wedding cake has had to be re-scheduled please contact us to discuss options. Communication is important and we will work hard to try to accommodate you and transfer your booking to an alternative date if we have availability.
Alterations and Changes
Changes to your Wedding design, specification and flavours of your cake can be made up to 6 weeks before delivery. All alterations must be put in writing to and agreed by us. Alterations can cause the price to increase or decrease which will be discussed with you before commencing with the order.
Design & Decoration
Whilst we will endeavour to match designs and colours provided all cakes are handmade differences naturally occur. As a handmade product, no two cakes can ever be identical and small flaws or imperfections do exist with any handmade and food product. We reserve the right to use our artistic judgment when designing and creating your cake and may need to adjust your design accordingly. If we should have to significantly alter the design, we will discuss this with you first.
We photograph every cake and we reserve the right to use any photographs for display or promotion without compensation to you.
All our Wedding cakes do not contain dairy, eggs or animal-derived ingredients, therefore, they are 100% vegan.
Please be aware all cakes are prepared in a working kitchen that handles and stores common allergens and uses ingredients which ‘may contain traces’ therefore we do not recommend ordering if you have an allergy to any of the most common 14 allergens. (List of common allergens).
Although we do not recommend ordering if you have a severe food allergy (e.g. severe nut allergy) we do cater to customers who have mild intolerances or follow a diet based on excluding ingredients based on their beliefs. We always handle with care and have undertaken extra allergen awareness training to reflect this however we can never guarantee any trace of an ingredient nor take responsibility for other products labelled free from used (e.g. gluten-free flour, dairy-free spread, etc).
It is your responsibility to inform us of any persons that have allergies in regard to the Cake and other products being supplied, please contact us to discuss any questions you may have. We are always happy to share more information about the ingredients used and help as much as possible. We always issue the venue with a full allergen breakdown for Wedding cakes and also to the customer.
Best Before Date / Storage
Your cake is designed and baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed after the event. Our cakes are made with natural ingredients so we do not add any additives or preservatives to extend the shelf life such as a supermarket cake.
Freezing the cake can preserve any left over and we recommend wrapping twice with cling film and once with tin foil to avoid freezer burn. Please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting.
Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing, ruins colours, pipe work, edible lace and any sugar flowers or models
If fresh flowers are to be used on the cake it is the responsibility of the florist to determine flower safety and safe food practices. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Other non-edible decorations such as plastic dowels in tiered cakes, ribbons or wires in some sugar flowers must be removed before serving or eating and each item will be listed on the delivery note signed by yourself or the venue.
Delivery and Set-Up
We pride ourselves in being experienced at delivering cakes, setting up at your chosen venue and aliasing with the event coordinator or venue manager. We take a short video clip and photograph your cake from all angles before leaving your cake and we require a signature from the venue to confirm the cake has been delivered and in good condition.
We are not responsible for any damage to the cake after setup has been complete (e.g. venue moving the cake, children knocking the cake etc). You are responsible for organising a secure table and environment for the cake. The cakes are very heavy and require a level, safe and sturdy table with no direct sunlight or hot conditions.
We don’t recommend naked or semi-naked cakes during the very hot summer months and cannot take responsibility if the Wedding cake needs to be cut earlier due to heat. We always fridge naked/semi-naked Wedding cakes prior to delivery to make sure they are firm when transported and assembled at the venue.
Return of Hired Equipment
Deposits are taken for all equipment. All equipment must be returned within 3 days of the wedding date (unless alternative arrangements have been agreed prior to wedding in writing) or extra charges may be levied to cover hire costs. Any damages to equipment will incur the full deposit being forfeited or a reduction of the deposit in order to cover costs of repair or replacement.
We pride ourselves on a professional yet very personal friendly service so welcome you to contact us with any queries and we take any complaint very seriously. If you have concerns about your cake, please notify us upon collection/delivery of the cake before signing the disclaimer to say you are satisfied so we have the opportunity to rectify any issues.
In the unlikely event you would like to make a complaint we will require the product back for further investigation therefore an immediate refund may not always be possible. Cakes, or part of cakes, must be returned within 24 hours to ensure we are able to fairly assess the
nature of the complaint. The cake must have been stored at the correct temperature and in the box, we supplied, out of the sun and away from damp conditions or heat.
Refunds will be given on the basis of the cake being inedible and cannot take responsibility for such examples of personal taste, ordering too much cake or customers who have simply changed their mind. All refunds are at the discretion of The Naked Vegan Ltd and the maximum refund we offer is the value of the cake and further compensation is not available.
In the very rare and unlikely event that The Naked Vegan Ltd is unable to fulfil your order due to circumstances beyond our control (e.g. car accident, poor road conditions, ill health, an act of God). We cannot be held liable for more than the cost price of the ordered cake and a full refund will be given.